I got an email from the owner of this company explaining who she was. I reply with my comments and in less than 5 minutes got a response. A very caring mother and entrepreneur. This product is fantastic. I was able to have my daughter learn to write and also bought 2 more of these. I will continue to buy because this is by far the best option for my daughter to learn to write. A highly recommended product. The only downside is the pages come off sometimes. That is no biggie, she will take care of it. I am sure.