PRIVACY POLICY

Channie’s LLC (“Channie’s,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how Channie’s collects, uses, discloses, retains, and protects personal information when you visit or make a purchase from www.channies.com, communicate with us, create an account, participate in promotions, or otherwise interact with us.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with Channie’s, we may collect the following categories of personal information:

Contact Information

• Name

• Billing and shipping address

• Email address

• Telephone number

Account Information

• Username or account credentials

• Order history

• Account preferences

Transaction and Order Information

• Products purchased

• Order amounts

• Shipping information

• Returns, refunds, and customer service information

Payment Information

When you make a purchase, payment information may be collected and processed by our payment processors. Channie’s generally does not directly store complete credit or debit card numbers.

Internet and Device Information

• IP address

• Browser type

• Device information

• Operating system

• Referring website

• Pages viewed

• Dates and times of visits

• Interactions with our website

Marketing and Advertising Information

We may collect information regarding how you interact with our advertisements, marketing communications, emails, website, and social media content.

Communications

We may collect information you provide when contacting customer service, sending us an email, completing a form, responding to a survey, entering a promotion, or otherwise communicating with Channie’s.

2. How We Collect Personal Information

We may collect personal information:

Directly from you, including when you:

• Place an order

• Create an account

• Contact customer service

• Subscribe to marketing communications

• Complete a form

• Participate in a promotion, contest, or sweepstakes

• Submit a review or otherwise communicate with us

Automatically through our website, including through cookies, pixels, tags, analytics technologies, server logs, and similar technologies.

From service providers and business partners, such as payment processors, shipping carriers, e-commerce providers, analytics providers, advertising platforms, and other companies that assist us in operating our business.

3. How We Use Personal Information

Channie’s may use personal information to:

• Process and fulfill orders

• Process payments and refunds

• Ship and deliver products

• Create and maintain customer accounts

• Provide customer service

• Communicate regarding orders and transactions

• Respond to questions and requests

• Detect and prevent fraudulent or unauthorized transactions

• Maintain the security and functionality of our website

• Analyze website traffic and customer interactions

• Improve our products, website, marketing, and customer experience

• Measure advertising and marketing performance

• Provide advertising that may be more relevant to customers

• Send marketing and promotional communications where permitted

• Administer contests, sweepstakes, surveys, or promotions

• Maintain business and transaction records

• Comply with legal and regulatory requirements

• Protect the rights, safety, and property of Channie’s, our customers, and others

4. Cookies, Analytics, and Advertising Technologies

Channie’s may use cookies, pixels, tags, analytics tools, and similar technologies to operate our website, remember preferences, understand how visitors interact with our website, measure marketing effectiveness, prevent fraud, and support advertising.

These technologies may collect information such as IP address, browser and device information, pages visited, referring websites, interactions with our website, and information about advertisements viewed or clicked.

Some third-party advertising and analytics providers may use information collected through these technologies according to their own privacy policies.

Depending on applicable law and the technologies we use, visitors may have choices regarding certain cookies, targeted advertising, or sharing of information for advertising purposes.

5. Sharing Personal Information

Channie’s does not sell or rent customer lists.

We may disclose personal information to companies that provide services on our behalf or assist us in operating our business, including:

• Payment processors

• E-commerce and website providers

• Shipping and fulfillment providers

• Customer service providers

• Email and marketing providers

• Analytics providers

• Advertising and social media platforms

• Fraud prevention and security providers

• Information technology and website hosting providers

• Professional advisers such as accountants, attorneys, and consultants

These companies may receive information necessary to perform services for Channie’s and are expected to handle that information appropriately.

We may also disclose personal information when reasonably necessary to comply with law, regulation, court order, subpoena, or other legal process; enforce our agreements; investigate fraud or security concerns; protect Channie’s rights or property; or protect the safety of our customers or others.

Personal information may also be transferred in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

6. Sale and Sharing of Personal Information

Channie’s does not sell customer lists for money.

Certain privacy laws, however, define “sale” or “sharing” more broadly than an ordinary monetary sale. For example, certain uses of advertising cookies, pixels, or similar technologies may constitute “sharing,” “sale,” or use for targeted advertising under some state privacy laws.

Where required by applicable law, Channie’s will provide consumers with the ability to opt out of covered sales, sharing, or targeted advertising.

7. Your Privacy Rights and Choices

Depending on where you live and applicable law, you may have the right to:

• Request information about personal information we collect about you

• Request access to personal information we maintain about you

• Request correction of inaccurate personal information

• Request deletion of certain personal information

• Obtain a portable copy of certain personal information

• Opt out of certain sales or sharing of personal information

• Opt out of certain targeted advertising

• Limit certain uses or disclosures of sensitive personal information, where applicable

• Withdraw consent where processing is based upon consent

• Appeal certain decisions regarding a privacy request where required by law

• Exercise your privacy rights without unlawful discrimination

These rights are subject to applicable law and certain exceptions.

To submit a privacy request, please contact Channie’s using the contact information provided at the end of this Privacy Policy.

We may need to verify your identity before completing certain requests. Authorized agents may submit requests on behalf of consumers where permitted by applicable law, subject to appropriate verification.

8. Marketing Communications

Channie’s may send customers promotional emails regarding products, promotions, company news, and other information.

You may unsubscribe from marketing emails by using the unsubscribe instructions provided in the email or by contacting us.

Even if you opt out of marketing communications, we may continue sending non-promotional communications necessary to complete transactions, provide customer service, communicate about orders, or comply with legal obligations.

9. Security of Personal Information

Channie’s uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.

Our website uses SSL/TLS encryption to help protect information transmitted between your browser and our website.

Payment information is generally processed by third-party payment processors using their own security systems.

No Internet transmission, electronic storage system, or security measure can guarantee absolute security. Therefore, although we work to protect personal information, we cannot guarantee that unauthorized access, disclosure, alteration, or destruction will never occur.

10. Retention of Personal Information

Channie’s retains personal information only for as long as reasonably necessary for the purposes for which it was collected or as otherwise required or permitted by law.

The length of time we retain information may depend on factors including:

• The nature of the information

• The purposes for which it was collected

• Our ongoing relationship with the customer

• Order fulfillment and customer service requirements

• Accounting, tax, and financial recordkeeping requirements

• Fraud prevention and security needs

• Warranty, return, and dispute requirements

• Applicable legal and regulatory requirements

When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise securely dispose of it in accordance with our data retention practices and applicable law.

11. Children’s Privacy

Channie’s sells educational products that may be used by children; however, our e-commerce website is intended for use by parents, guardians, educators, schools, and other adults purchasing educational products.

Channie’s does not knowingly collect personal information directly from children under 13 without appropriate parental consent where required by law.

Children under 13 should not create accounts, make purchases, or submit personal information to Channie’s without the involvement and permission of a parent or legal guardian.

If we learn that we have collected personal information directly from a child under 13 in a manner that requires parental consent and such consent was not obtained, we will take reasonable steps to delete the information.

Parents or guardians who believe a child has provided personal information to Channie’s may contact us using the information below.

12. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under their state’s laws. These rights apply to Channie’s only to the extent the applicable law applies to Channie’s and the particular processing activity.

California Residents

Where the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”), applies, California residents may have rights including:

• The right to know the categories and specific pieces of personal information collected

• The right to know the sources from which personal information is collected

• The right to know the purposes for collecting, using, selling, or sharing personal information

• The right to know categories of third parties to whom information is disclosed

• The right to request deletion

• The right to request correction

• The right to opt out of the sale or sharing of personal information

• The right to limit certain uses and disclosures of sensitive personal information, where applicable

• The right not to receive discriminatory treatment for exercising CCPA rights

Channie’s does not sell customer lists for monetary compensation. Certain advertising technologies, however, may potentially constitute “sharing” under California law.

Where required, California residents may exercise applicable opt-out rights through the privacy choices made available on our website or by contacting us.

Colorado Residents

Where the Colorado Privacy Act applies, Colorado residents may have rights including:

• Access to certain personal data

• Correction of inaccuracies

• Deletion of certain personal data

• Data portability

• Opting out of certain targeted advertising

• Opting out of certain sales of personal data

• Opting out of certain profiling in furtherance of decisions producing legal or similarly significant effects

• Appealing certain decisions regarding privacy requests

Residents of Other States

Residents of other states may have similar or additional rights under applicable comprehensive state privacy laws. Channie’s will honor applicable privacy rights as required by law.

13. Do Not Track and Privacy Preference Signals

Some browsers and devices provide privacy preference mechanisms.

Where required by applicable law, Channie’s will process recognized universal opt-out preference signals, such as Global Privacy Control, in accordance with applicable legal requirements.

14. Changes to This Privacy Policy

Channie’s may update this Privacy Policy periodically to reflect changes to our business practices, technology, legal requirements, or services.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. Where required or appropriate, we may provide additional notice of material changes.

We encourage you to review this Privacy Policy periodically.

15. Contact Channie’s

If you have questions about this Privacy Policy or would like to submit a privacy request, please contact:

Channie’s LLC
10411 Hadleigh PL
Charlotte, North Carolina 28210

Email: info@channies.com

Telephone: 877-465-0127

Website: www.channies.com

Effective as of September 04, 2019