Channie's
Channie's

Return and Refund Policy

Effective Date: July 24, 2026

At Channie’s (“Company,” “we,” “us,” or “our”), customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are happy to assist you in accordance with the terms outlined below.

1. Return Eligibility

Most products purchased directly from www.channies.com may be returned within thirty (30) days of the delivery date, provided that the item:

  • Is unused and in its original condition.

  • Is returned in its original packaging.

  • Has not been damaged, altered, or modified.

  • Includes all accessories, manuals, and components originally included with the product.

Proof of purchase (such as an order confirmation or receipt) is required for all returns.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Digital downloads and printable products.

  • Gift cards.

  • Clearance or final sale items.

  • Products that have been written in, colored, cut, marked, or otherwise used.

  • Opened workbooks, activity books, or educational materials showing signs of use.

  • Products damaged due to misuse, neglect, or improper handling.

  • Any item returned more than thirty (30) days after delivery.

Channie’s reserves the right to deny returns that do not meet the requirements outlined in this Policy.

3. How to Initiate a Return

To request a return, please contact our Customer Support team at:

Please include:

  • Your name

  • Order number

  • Product(s) being returned

  • Reason for the return

  • Photographs (if the item is damaged or defective)

We may provide additional instructions, including a return authorization and return shipping address.

4. Return Shipping

Unless the return is the result of our error (including incorrect, defective, or damaged items), customers are responsible for all return shipping costs.

Original shipping and handling charges are non-refundable unless otherwise required by law.

Customers are encouraged to use a trackable shipping service, as Channie’s is not responsible for returned packages that are lost or damaged during transit.

5. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within seven (7) days of delivery.

Please provide:

  • Your Order number.

  • A description of the issue.

  • Clear photographs of the product and packaging.

Upon verification, Channie’s may, at its discretion:

  • Replace the item.

  • Issue a refund.

  • Provide store credit.

  • Offer another reasonable resolution.

6. Refunds

Once your return has been received and inspected, we will notify you regarding the approval or denial of your refund.

If approved, refunds will be issued to the original payment method used for the purchase. Please allow five (5) to ten (10) business days for the refund to appear on your account, depending on your financial institution or payment provider.

Shipping charges, handling fees, and gift wrapping fees (if applicable) are generally non-refundable.

7. Exchanges

We currently offer exchanges only for defective, damaged, or incorrectly shipped products.

Customers seeking to exchange an item for another product may return the original item (if eligible) and place a new Order through the Website.

8. Order Cancellations

Orders are processed quickly to ensure timely delivery. Accordingly, we cannot guarantee that an Order can be canceled or modified after it has been placed.

If you need to request an Order cancellation, please contact us immediately at info@channies.com. If the Order has already shipped, it will be subject to this Return and Refund Policy.

9. Refund Exceptions

Refunds may be denied in the following circumstances:

  • The returned item does not meet the eligibility requirements.

  • Evidence of excessive use, abuse, or fraud is identified.

  • The item is missing parts or accessories.

  • The product is returned outside of the allowable return period.

10. Changes to This Policy

Channie’s reserves the right to modify or update this Return and Refund Policy at any time. Any changes will become effective immediately upon posting to the Website.

11. Contact Information

If you have any questions regarding this Return and Refund Policy, please contact us:

Channie’s
Website: www.channies.com
Email: info@channies.com
Phone: 877-465-0127

By purchasing products from Channie’s, you acknowledge and agree to the terms of this Return and Refund Policy.